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How do I return an item?

If due to some reason you are not happy with your purchase and wish to return an item, please contact us at support@aasanamat.com within 7 days from receiving your order.

Please provide your order number as well as a reason for your return. We only ask that you send it back in the same condition you receive it- unused in the original packaging, including any accessories, manuals, and documentation.

Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. AasanaMat reserves the right to deny any return.

What if the items I received are defective/incorrect/damaged?

Did you receive a faulty unit or the wrong product?

NO WORRIES, please contact our Customer Support team (Contact us page) to start the return process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable) 

How long is the return process?

Processing returns may take up to 14 business days from the day we receive your return. For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

How do I change or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the changes you would like to make. Please note that any orders that have already been packed or shipped cannot be modified or canceled, and any loss will be borne by the customer.